General information

The purpose of these specific Terms and Conditions of Ticket Sales is to regulate the purchase process, on behalf of Users (hereinafter, the Users) on the Website accessed by the domain  www.opencamp.com of tickets used to enter the sport themed venue named OPEN CAMP (hereinafter the ‘Venue’) operated by OPEN CAMP, SL (hereinafter ‘OPEN CAMP’).

These specific Terms and Conditions are to be complemented, if not specifically stated here, by the Website Terms of Use  for the aforementioned Website (hereinafter, Website Terms of Use).

After Users have purchased tickets via this Website service, they agree to comply with the Park Rules.

The current Terms and Conditions of Ticket Sales are available for Users, at all times and free of charge, at the ticket booths and Customer Service Office of the Venue.  These Terms and Conditions are also available to Users throughout the purchase process and can be printed and stored.

The User can purchase a maximum of 15 tickets on the Website. If the User wishes to purchase more than 15 tickets, they should contact our Customer Service, by ringing (+34) 902 07 07 53 or sending an email ticketing@opencamp.info, as these tickets are subject to special purchase conditions and different rates.

The current Terms and Conditions of Ticket Sales are available in Spanish, Catalan, English and French.


Modification of Terms and Conditions

OPEN CAMP reserves the right to modify these Terms and Conditions of Ticket Sales if considered necessary and without any prior notice. Therefore, the User is required to read and accept the current Terms and Conditions every time he or she uses the Website.

User’s Obligations

The User declares that they are of legal age, in accordance with their national law, and has the necessary legal capacity to purchase tickets bound by these Terms and Conditions, as well as the  Website Terms of Use.

The User is required to register in order to purchase tickets on the Website that can be accessed by the domain name  www.opencamp.com.

It is in the User’s responsibility to protect the username and password issued by the Website to logon as a registered User and prevent use by third parties.

The User is solely responsible for the truthfulness and exactness of the data provided to OPEN CAMP and, therefore, the User is obliged to be aware of providing these data during the purchasing process.

The User agrees to use the Website ticket sales service in compliance with the Law, moral standards, good habits, public order and the specific Terms and Conditions of Ticket Sales and the  Website Terms of Use.

OPEN CAMP reserves the right to decline the use of this ticket sales service in those cases in which the User does not comply with the current Terms and Conditions of Ticket Sales or the Website Terms of Use or if it is suspected that the information, personal data, password or any other data provided by the User could be false.


Completion of ticket purchasing process

In order to proceed with the completion of the ticket purchasing process on the OPEN CAMP website, the User is required to follow the indications and instructions as displayed in each moment on completing the purchasing process.

Official ticket rates are those that are valid during the purchase process. The rates are displayed in euros and include VAT.

OPEN CAMP reserves the right to modify its official rates under exceptional circumstances.

After providing the required information on the special purchase process forms, the User is obliged to accept the current Terms and Conditions of Ticket Sales as a necessary procedure to complete the purchase process. Consequently, if the User does not agree with the contents of the current Terms and Conditions of Ticket Sales, they should refrain from purchasing tickets.

On completion of the purchase process, the User will receive an email, addressed to the email provided when registering, in which OPEN CAMP provides a ‘purchase order number’ to the User, notifying them that, after ticket payment has been accepted by the User’s credit card authorisation centre, they will receive a second email confirming this transaction and providing a link named ‘profile page’, to be used to download and print the purchased tickets.

OPEN CAMP provides the necessary technical tools for the User in order to identify and amend any errors while introducing data during the completion of the purchasing process.

For access to the Venue, the User is required to present the tickets in paper or digital format at the OPEN CAMP ticket offices, where the ticket will be exchanged for a wristband, provided by OPEN CAMP personnel, which allows entry to the Venue. The ticket purchased through the Website service will be valid for the period indicated.

The User can verify the opening days and times of the Venue on the ticket offices.

The tickets purchased through the Website can be paid for by any credit cards currently accepted by OPEN CAMP.

Once the User has purchased and paid for the tickets acquired through the Website service, no cancellation or refund is allowed.


Special requests

In case the User has any special request, he or she is required to contact the Customer Service Office by telephone (0034 902 07 07 53) or writing an email to ticketing@opencamp.info.


Personal data

By virtue of the Spanish Personal Data Protection Act (15/1999 of 13 December) and any other implementing regulations, the User is notified that their personal data, collected on different forms on the Website, will be included in files owned by OPEN CAMP, SL, Passeig Olímpic, 17-19, 08038 Barcelona, for advertising and market research purposes and for any type of mailings, including email or similar means, related to OPEN CAMP’s products and services, even when the relationship with the User has finished and as long as the User does not state otherwise during the ticket purchase process or afterwards by modifying their User profile.

Furthermore, OPEN CAMP informs that the User can exercise his or her rights of access, amendment, cancellation and objection regarding his or her personal data processing, according to the current regulations, by contacting OPEN CAMP, in writing to its offices (Passeig Olímpic, 17-19, 08038 Barcelona) or by sending an email (info@opencamp.info). In any circumstance, the writing should enclose a copy of an official document proving his or her identity.


Limitations on liability

OPEN CAMP has developed these Terms and Conditions of Ticket Sales with due diligence and according to the principle of good faith. Nevertheless, OPEN CAMP cannot be hold responsible for any possible errors in the information and contents that may be published in the Terms and Conditions of Ticket Sales.

OPEN CAMP will remain free from any damages caused directly or indirectly by the use of the Website service and from those caused by any service interruption, as well as its resumption.

OPEN CAMP will not be held responsible for any possible errors or security deficiencies that could occur in case of using, on behalf of the User, a not updated or insecure web browser.

The User shall be held liable for any damages caused to OPEN CAMP as a direct or indirect consequence of any form of non-compliance with these Terms and Conditions and the  Website Terms of Use.


Invalid and/or unenforceable clauses

Should any clause of these General Terms and Conditions be declared entirely or partially invalid or unenforceable, said invalidity or unenforceability shall affect only the specific provision or portion thereof so declared, and all other parts of these General Terms and Conditions shall remain in force.


Applicable Law and jurisdiction

These General Terms and Conditions have been drawn up in accordance with Spanish law.

If any dispute arises from the existence of these General Terms and Conditions, Users agree to submit to the exclusive jurisdiction of the Courts of the city of Barcelona, expressly waiving any other jurisdiction to which they may be entitled.